Cancellation and Refund Policy

Soul Star Energy Collective Cancellation Policy


  

Cancellation policy for Readings and Healings

  1. 24 hours notice must be received for a full refund

  2. No show appointments are not eligible for a refund, payment will be taken for those that choose the pay later option at time of booking

  3. If you have paid for your service and would like to reschedule you may roll the payment to the rescheduled time

  4. If you have paid for a service and cannot find a suitable time to reschedule, it is your responsibility to reach out to discuss an alternative time.

  5. There will not be a refund for reading provided in full if you do not receive the clarity you were wanting or if the reading does not resonate.  Please refer to our terms and conditions

  6. There will not be a refund for healing provided in full if you do feel differently or experience a physical shift in energy.  Please refer to our terms and conditions

Cancellation policy Intuition 101

If full access to this course has been provided, no refund will be provided

If no access to this course has been provided, 90% refund will be provided


Cancellation policy for Soul Star Intuitive, Akashic Records course and Soul Star Healer

  1. Cancellation of your course must happen within 24 hours of the release of the first lesson.  The first lesson is released 1 week before the first practice session

  2. The release date of the first lesson will be clearly stated in the details of each course at time of registration  

  3. In the event that you have not received access to any lessons however canceled after the 24 hour mark you will be refunded 80% of the cost of the course. 

  4. Cancellation of a course before the 24 hour mark will receive a 100% refund 

  5. Cancellations after access to the course will receive a prorated refund up until the halfway point of the course 

  6. Cancellation at the half-way point or after the halfway point will not be eligible for a refund. In order to receive a prorated refund you must cancel before access to the lesson at the halfway point.

  7. If withdrawing from a course for an unforeseeable reason, you may use the refund as a credit towards another course

  8. If withdrawing from a course for any unforeseeable reason, we may discuss joining a class again when the time is right for you

  9. Harassment - clients understand and agree that verbal abuse and/or harassment of any kind towards Soul Star Energy Collective is unacceptable and will be ground for services to be terminated without refund immediately.